**Effective Date: December 2024**
Thank you for purchasing jewelry from our AUREYA. We are committed to providing you with high-quality products, and if you are not satisfied with your purchase, we are here to help. Please read the following refund policy carefully:
1. Refund Request
If you are not satisfied with your purchase, you can submit a refund request within 30 days of receiving the item. Please ensure that the item is unused, undamaged, and retains its original packaging.
2. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to ［summer2023mao@gmail.com］ with your order number and refund request.
- Provide a detailed explanation of the reason for your refund request in the email.
- Include your contact information so that we can reach you.
3. Refund Conditions
Refunds will be processed under the following conditions:
- The item must be in its original condition, unused, and undamaged.
- All accompanying accessories and packaging (such as boxes, manuals, etc.) must be returned as well.
- In some special cases (e.g., custom or personalized products), the refund policy may not apply.
4. Refund Processing
Once we receive the returned item and confirm it meets the refund conditions, we will process the refund within 7 business days. Refunds will be issued to the original payment method. If you do not receive your refund, please check your bank account or credit card company, as it may take several days for the transaction to appear on your statement.
5. Shipping Policy
For returns requested for personal reasons, the shipping costs will be borne by the customer. If the item has a quality issue or was shipped incorrectly, we will cover the return shipping costs. Please ensure to use a trackable shipping method when returning items.
6. Communication and Support
If you have any questions or need additional assistance during the refund process, please contact our customer service team:
Email: summer2023mao@gmail.com
Phone: +８６ １７７７０８４５７０３
Thank you for choosing our AUREYA jewelry, and we look forward to providing you with a pleasant shopping experience!